Medical Secretaries
Your Personalised and Bespoke AI Assistant That Is Designed to Support You, Never Replace You
Having worked with over 400 Consultants, Clinics, Groups and Private Hospital Groups for over 30 years, we believe that we can say with authority that we understand the dynamics of private healthcare and that we absolutely understand that Medical Secretaries are the heartbeat of the consultant’s private practice and fundamental to its success and smooth running.
The knowledge and support is crucial. However, even the best can’t be everywhere at once.
We all accept that the public’s expectations have shifted over recent years, and we live in a culture that demands instant response and is prepared to openly share feedback on social media.
Over 40% of patient enquiries are made outside of traditional office hours. Many of these enquiries go to Voicemail or an Inbox, and the patient simply moves on down the list of consultant names and numbers…
This is where your AI Assistant comes in. Think of it as your reliable backup, covering evenings, weekends, and those moments when you're juggling a million tasks or simply taking a well-earned break.
It doesn’t replace you — it supports you. It ensures no enquiry goes unanswered, no patient slips through the cracks, and no backlog builds up while you're away.
Whether you’re part-time, full-time, or covering multiple consultants, our AI works in harmony with your schedule and your systems.
Your AI Agent is fully trainable and can learn specifics from your website, FAQs and other prompts so your patients experience the same warmth, consistency, and professionalism 24/7.
If a potential patient meets the defined eligibility criteria, for example has a GP Referral and is looking for a consultation for the specialty undertaken by the consultant then your AI Agent can identify an available slot in the diary that works for both parties and make a provisional booking. The Agent will send you a transcript of the call immediately, along with the contact details of the client. It will also confirm that the appointment is provisional to the client, and will be confirmed by you.