FAQs

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Frequently Asked Questions

What exactly does the Medcom AI Assistant do?

The Medcom AI Assistant is a specialty-trained, self-learning AI system that responds to patient enquiries across:

  • Telephone
  • Live conversation
  • SMS

It answers questions, provides accurate information about the Consultant or clinic, and handles provisional appointment bookings, especially when the Medical Secretary is unavailable (after hours, on leave, or during busy periods).

Is this designed to replace Medical Secretaries?

Absolutely not.

Our AI Assistant is built to support, not replace, your Medical Secretary. All bookings are provisional and confirmed by your team. Full conversation transcripts are sent directly to your Secretary or practice inbox, and the system is configured in collaboration with them.

How is the Assistant trained for each Consultant or clinic?

We custom-build each AI Assistant to reflect the tone, information, and structure of your practice by:

  • Using the content from your website
  • Reviewing your Frequently Asked Questions
  • Incorporating your pricing, appointment types, and clinic policies
  • Working directly with you and your Medical Secretary

This ensures every Assistant is specialty-specific, bespoke, and aligned with your brand.

Can the Assistant learn and improve over time?

Yes.

The Medcom AI Assistant is self-learning and continually improves based on:

  • Actual patient interactions
  • Updates from your Secretary or website
  • Patterns in common enquiries
  • Feedback from your team

It’s reviewed and updated regularly by our support team to ensure relevance and accuracy.

How does appointment booking work?

The Assistant offers provisional appointment slots based on your live calendar or availability rules. When a patient accepts, A provisional booking is logged and The patient receives SMS/email/ confirmation.

Your Secretary receives full details to confirm or follow up.

What happens after hours if the phone isn’t diverted?

The Assistant is smart enough to notify you via SMS if someone tries to call the practice after hours but the line hasn’t been diverted. That way, you stay informed even when no one is on duty.

How do we get started?

Setup is simple:We hold a 30-minute onboarding session with you and/or your Medical Secretary.

We gather your FAQs, booking structure, and calendar accessYour Assistant is configured, tested, and deployed within 1 business dayYou receive full training and support.

Would you like to book a no obligation online meeting with one of the Directors to discuss further - if so do you have any dates and time in mind and I can check his diary and make a booking?

Is the system secure and GDPR compliant?

What Data Protection Laws Apply?

As a UK-based service supporting medical professionals, MedCom adheres to:

UK GDPR (post-Brexit version of the EU GDPR)

Data Protection Act 2018

PECR (Privacy and Electronic Communications Regulations) — where applicable to email/SMS communications

Caldicott Principles – where sensitive patient data may be processed on behalf of healthcare professionals

Data Hosting & Security

Automation platform uses ISO 27001-certified data centres and end-to-end encryption for all data transmissions.

Data is stored securely in UK or EU data centres (available upon client request), supporting data residency requirements.

Regular penetration testing and system audits ensure ongoing security.

How much does it cost / Is it expensive / Am I tied in to a long contract?

We offer a 30-day free trial – no setup fees, no commitment. 

After that, you can choose:

Plan: Monthly Fee Booking Fee Includes

Pay-As-You-Go: £9.99 per month and £9.99 per provisional booking Flexible usage, ideal for new users

Unlimited £99 Unlimited bookings & full access

No contract

Cancel anytime

Monthly usage & performance reports included

We keep our clients by offering and demonstrating good value and a great return on your investment

Is it effective?

Our test cases showed that 9 out of 10 calls where the referral criteria was met booked a provisional appointment.

What is the criteria for booking an appointment?

This is established on a case by case basis by the client and their medical secretary. However, typically they need to be over 18 years old, have seen a GP, and are aware of the specialty and procedures undertaken by the client. Every booking is provisional and confirmed by the Medical Secretary.

Can it answer questions from potential patients?

Absolutely, if the information is in the FAQ then your AI Assistant can pass on the information - for example whether there is parking at the clinic.

Can patients cancel and reschedule appointments?

Yes

Does it offer medical advice or confirm whether an appointment is appropriate?

No medical advice is given, and your Assistant will simply apply the criteria. No opinions are given

How do I speak to someone or book a demo?

Schedule a no obligation appointment online now, on a day and time that fits well for you.

We suggest that you go through the demo if you haven't already.

Fill in the contact form and one of our team will reach out within 24 hours